How the merchant workflow works
From the moment we receive your orders to delivery and billing — here's the operational flow so you know what to expect at each stage.
We turn your orders into delivered parcels. Below is the flow from intake through to billing. Each step is designed so you and your customers stay informed.
Operational flow
Order intake
You send us orders via your chosen method — CSV, API, email, or admin-assisted entry. We validate and accept the data. Orders enter our system and are ready for the next stage.
Stop and parcel creation
We create stops and parcels from your orders. Each stop has an address, time window (if any), and reference. Parcels are linked to stops so we know what to pick up and deliver where.
Dispatch
We assign stops and parcels to drivers and vehicles. Dispatch runs can be scheduled in advance or same-day. You don't manage the fleet — we allocate capacity and confirm the plan.
Route execution
Drivers complete the route: pickup, then delivery at each stop. Status updates (e.g. at stop, delivered) are captured so you and your customers see progress in real time.
Tracking
Every shipment has a tracking link. You and your customers can see status and ETA from pickup to delivery. All activity is visible in your dashboard and via the tracking page.
Billing
We bill based on agreed pricing — typically per delivery or per stop. You get clear visibility into volume and cost. Invoicing and payment terms are set during onboarding.
Ready to run your delivery with us?
Tell us your volume and service areas. We'll walk you through the workflow and get you set up.