Porterchain Zero Tolerance Policy

All users of the Porterchain platform must treat others with courtesy, professionalism, and respect at all times.

This includes interactions between:

• Merchants and couriers
• Customers and couriers
• Merchants and Porterchain support staff
• Customers and Porterchain support staff

Abusive or disrespectful behaviour will not be tolerated.

Porterchain has zero tolerance for harassment or abusive conduct.

This includes but is not limited to:

• Verbal abuse
• Threatening language
• Intimidation
• Offensive or discriminatory remarks
• Harassing messages or phone calls
• Sexual harassment
• Physical aggression

Any such behavior may result in immediate account suspension or termination.

Porterchain strictly prohibits discrimination based on:

• race
• ethnicity
• nationality
• religion
• gender
• sexual orientation
• disability
• age

All users must comply with applicable human rights and anti-discrimination laws.

Any act of violence or threats of violence is strictly prohibited.

This includes:

• threatening a courier
• threatening a merchant or customer
• aggressive physical behavior
• intimidation at pickup or drop-off locations
• suspend accounts immediately
• report incidents to local authorities where necessary

If such incidents occur, Porterchain may:

Merchants and customers must ensure that pickup and drop-off locations are safe and accessible for couriers.

Porterchain couriers are permitted to cancel a pickup or delivery if they feel:

• unsafe
• threatened
• exposed to hazardous conditions
• unsafe buildings
• aggressive individuals
• dangerous environments
• illegal activity occurring at the location

Examples include:

Users must not interact with Porterchain couriers or staff while intoxicated, under the influence of drugs, or behaving in a manner that compromises safety.

Courier safety is a top priority.

If Porterchain determines that a user has violated this Zero Tolerance Policy, we may take actions including:

• issuing warnings
• suspending accounts
• terminating accounts permanently
• cancelling deliveries
• reporting incidents to law enforcement if necessary

These actions may be taken without prior notice depending on the severity of the violation.

If you experience or witness behavior that violates this policy, please report it immediately.

All reports are reviewed and investigated by the Porterchain team.

Porterchain is committed to building a safe, respectful, and professional logistics network for businesses, couriers, and customers.

Maintaining a respectful environment ensures that deliveries can be completed efficiently and safely for everyone involved.