Privacy Policy

Welcome to Porterchain Inc.

Porterchain Inc. (“we”, “us”, or “our”) operates https://porterchain.com, the Porterchain Merchant Portal, Porterchain Admin Platform, and Porterchain Driver Mobile Application (collectively referred to as the “Service”).

This Privacy Policy explains how we collect, safeguard, and disclose information that results from your use of our Service.

We use your data to provide and improve our logistics and delivery platform. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitute your agreement with us.

• SERVICE — Means the porterchain.com website, merchant portal, driver mobile application, and admin logistics platform operated by Porterchain Inc.
• PERSONAL DATA — Means data about a living individual who can be identified from that data.
• USAGE DATA — Means data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, page visit duration).
• COOKIES — Small files stored on your device (computer or mobile device).
• DATA CONTROLLER — The organization that determines the purposes and methods of processing personal data. For the purposes of this Privacy Policy, Porterchain Inc. acts as the Data Controller.
• DATA PROCESSORS / SERVICE PROVIDERS — Third-party companies or individuals that process data on behalf of the Data Controller.
• DATA SUBJECT — Any living individual whose personal data is processed.
• USER — An individual using our Service (merchant, driver, administrator, or website visitor).

We collect different types of information for various purposes to provide and improve our Service.

The following types of data may be collected when you use our Service.

While using our Service, we may ask you to provide personally identifiable information such as:

• Email address
• First name and last name
• Phone number
• Business name
• Address, City, Province, Postal Code
• Merchant business information
• Delivery pickup and drop-off addresses
• Cookies and Usage Data

We may use this information to contact you with:

• Service updates
• Operational notifications
• Marketing or promotional materials

You may opt-out of marketing communications by following the unsubscribe instructions included in those messages.

We may collect information automatically when you use the Service. This may include:

• IP address
• Browser type and version
• Pages visited
• Time and date of visits
• Device identifiers
• Diagnostic data

When accessing the Service through mobile devices (such as the Porterchain Driver App), we may collect:

• Mobile device type
• Device unique ID
• Mobile operating system
• Mobile browser type
• App usage analytics

Because Porterchain operates a delivery logistics platform, we may collect and store location information if permission is granted.

Location data may be used for:

• Route optimization
• Delivery tracking
• Driver dispatching
• Real-time delivery updates
• Operational analytics

You can enable or disable location services in your device settings.

We use cookies and tracking technologies to improve user experience.

You can configure your browser to refuse cookies, but some parts of the Service may not function properly.

Types of cookies we use include:

• Session Cookies — Used to operate our platform sessions.
• Preference Cookies — Used to remember user preferences.
• Security Cookies — Used for authentication and security purposes.
• Advertising Cookies — Used to provide relevant advertisements and remarketing.

Porterchain Inc. uses collected data for the following purposes:

• To provide and maintain the Service
• To manage logistics operations
• To notify users about service changes
• To allow participation in platform features
• To provide customer support
• To improve platform performance
• To analyze usage patterns
• To monitor system health
• To detect and prevent fraud or abuse
• To fulfill contractual obligations with merchants and partners
• To process billing and payments
• To provide account notifications and service updates
• To send marketing communications (if permitted)

We retain Personal Data only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Usage data may be retained for shorter periods unless required for security or system improvement.

Your information may be transferred to and stored on servers located outside your province or country.

If you are located outside Canada, your information may be transferred to Canada or the United States where it will be processed.

By using our Service, you consent to this transfer.

Porterchain Inc. takes reasonable steps to ensure your data is handled securely.

We may disclose personal data in the following cases:

If required by law or governmental request.

In the event of merger, acquisition, or sale of company assets.

To trusted partners who support our operations, including:

• Cloud hosting providers
• Payment processors
• Analytics providers
• Customer support tools

These providers are obligated to protect your information.

We use commercially acceptable security measures to protect personal data.

However, no internet transmission or storage system is 100% secure.

If you are located in the European Economic Area (EEA), you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of personal data
• Restriction of processing
• Data portability
• Withdrawal of consent

Requests can be sent to: privacy@porterchain.com

We may request identity verification before processing requests.

We may use third-party companies to support our services. Examples include:

• Cloud infrastructure providers
• Analytics platforms
• Payment processing providers

These companies process data only on our behalf.

We may use analytics providers to understand how our Service is used.

Used to monitor website traffic and usage patterns. Privacy policy: https://policies.google.com/privacy

Porterchain may use remarketing tools to advertise services to previous website visitors. These may include:

• Google Ads
• Facebook Ads

Users can opt out of personalized advertising through the respective platforms.

If we provide paid services, payments may be processed through third-party payment processors. Porterchain does not store payment card details.

Example processor: Stripe — https://stripe.com/privacy

All processors comply with PCI-DSS security standards.

Our Service may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

We may update this Privacy Policy periodically. Updates will be posted on this page and the effective date will be revised.

If you have questions about this Privacy Policy, contact us:

Email: support@porterchain.com

Website: https://porterchain.com