How Porterchain Works

Before you send your first order, we get to know your business. You share your typical volume (e.g. stops per week), the areas you deliver to, and any time windows or special requirements. We confirm we serve those areas and align capacity to your needs. There’s no long form — we focus on what we need to get you live. Once we’re aligned, you get access to the tools and can start submitting orders.

You create orders in the way that fits you: upload a CSV, send a file by email, or connect via API. Each order includes the delivery address, contact details, and any time window or reference you use. We don’t lock you into one method — many merchants start with CSV and add API later. Orders flow into our system and become the stops we’ll plan and deliver.

Each order becomes a “stop” on a route. We attach parcel or load details so drivers know what to pick up and deliver. If you have special handling (e.g. temperature-sensitive, fragile, or compliance requirements), we capture that during onboarding and at the stop level. Stops are grouped by run type (recurring or same-day) and area so we can build efficient routes.

Dispatch is when we assign your stops to a driver and vehicle. We build routes that respect your time windows and our local knowledge of the GTA, Toronto, and other Ontario zones. Multi-stop runs are planned for efficiency; same-day runs follow agreed cut-offs so we can deliver on time. You don’t have to manage dispatch — we handle it so every run is ready when the driver starts.

Drivers run the route using our tools. They pick up at your location (or your specified pickup point), complete each stop in order, and capture delivery status. You get live updates as the route progresses. Route execution is where our local operations shine: we know the areas we serve, so ETAs and delivery quality stay consistent.

From the moment a stop is picked up, you see its status and estimated delivery time in your dashboard. You can share a tracking link with your customer or partner so they see the same updates without logging in. Tracking works the same for recurring and same-day runs — one place to see every delivery across the GTA and Ontario.

If something goes wrong or you have a question, our support team is there. We handle late deliveries, missed windows, damaged or lost packages, and any operational or technical question. You can report an issue or contact support directly; we’ll work with you until it’s resolved. Support is built for merchants who depend on delivery every day.

Billing is simple and predictable. We typically charge by stops, routes, or volume depending on how you run. You’ll see clear pricing before you commit, and your invoice reflects what you used. No surprise fees for standard delivery — you know what to expect so you can plan your costs.