Success story
D2C and subscription fulfillment that scales
They were outgrowing ad-hoc couriers and needed predictable, trackable delivery for D2C and subscription customers without building in-house fulfillment.
Written by
Sarah Chen
Head of Dispatch Operations
Anonymized composite narrative for illustration — named logos and numeric claims publish only with customer permission (see permissioned construction story + blog case study).
Solution
We aligned capacity to their volume and zones. Recurring pickup and delivery with careful handling, plus same-day for promotions. Every shipment has a tracking link for customers.
Outcome
They scaled subscription and D2C volume with one delivery partner. Fewer missed windows and consistent customer experience.
“Having one partner for recurring and same-day took the logistics guesswork out of growth.”