Privacy Policy

We collect information necessary to quote, dispatch, track, and complete deliveries, and to operate merchant and driver partner accounts.

• Contact details: name, email, phone number, and company information
• Addresses: pickup and delivery locations for routing and proof of delivery
• Shipment details: weight, dimensions, photos, references, and special instructions
• Payment information: billing details processed through Stripe (card data is handled by Stripe, not stored by Porterchain)
• Account and compliance data: merchant onboarding documents, tax identifiers, and insurance details
• Location data: GPS coordinates for driver tracking and proof of delivery
• Communications: support inquiries, chat messages via Zoho SalesIQ, and email correspondence
• Technical data: cookies and session identifiers from authentication and third-party services

We use personal information to operate our logistics services, comply with legal obligations, and improve the customer experience.

• Provide quotes, bookings, dispatch, tracking, and proof of delivery
• Process payments, invoices, and merchant billing
• Verify merchant accounts and maintain compliance records
• Respond to support requests and operational emergencies
• Send service-related notifications (booking confirmations, delivery updates, billing notices)
• Improve routing, capacity planning, and platform reliability
• Detect fraud, abuse, and security incidents

We share information with trusted processors only as needed to deliver our services. These providers are contractually required to protect your data.

• Clerk — merchant and customer authentication
• Stripe — payment processing
• Google Maps — address autocomplete and mapping
• Zoho SalesIQ — live chat support
• Zoho Mail — transactional email delivery
• Fleetbase and Porterchain API — dispatch, routing, and shipment operations

We retain personal information for as long as needed to fulfill deliveries, meet legal and tax requirements, resolve disputes, and enforce agreements. Shipment and billing records may be retained for several years as required by commercial and regulatory practice.

We implement administrative, technical, and operational safeguards including access controls, encrypted connections, and documented compliance procedures. No method of transmission over the internet is 100% secure; we continuously work to protect your information.

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws, you may request access to, correction of, or deletion of your personal information, subject to legal exceptions.

To exercise your rights or ask questions about this policy, contact us using the details below. We will respond within a reasonable timeframe.

Privacy inquiries: ravi@porterchain.com

Operations: ops@porterchain.com

Phone: +1 (647) 619-7951

Mailing address: 100 King Street West, Toronto, ON M5X 1A9, Canada