FAQ & guides
Answers about pricing, onboarding, capacity, and service areas — plus practical guides on how PorterChain works for GTA merchants.
Construction material delivery: jobsite and distributor FAQ
FAQ on construction material delivery in Ontario — jobsite drops, pallet freight, proof of delivery, and recurring routes for distributors and contractors.
Electrical distributor delivery: wholesale and contractor FAQ
FAQ on delivery for electrical wholesalers and distributors — same-day cutoffs, wire and panel runs, and recurring routes across Ontario.
Plumbing supply delivery: wholesaler and contractor FAQ
FAQ on plumbing supply delivery — pipe, fixtures, and wholesale runs for plumbing distributors across Ontario.
Delivery pricing: how merchant delivery is priced
How Porterchain prices recurring and same-day delivery for merchants. Stop-based, zone-based, and volume pricing.
Merchant onboarding: how to get started
How Porterchain onboarding works for new merchants. Steps, timeline, and what to expect.
CSV uploads and bulk orders
How to use CSV uploads for bulk or recurring orders with Porterchain.
API and integrations for delivery
How to integrate with Porterchain via API and what integrations we support.
Local service areas: where we deliver
Porterchain delivery coverage: GTA, Toronto, Mississauga, Kitchener-Waterloo, London, Niagara, Oshawa, and more.
Pharmacy delivery: compliance and patient delivery
FAQ on pharmacy and prescription delivery: compliance, chain of custody, and service areas.
Coffee roaster delivery: wholesale and café delivery
FAQ on delivery for coffee roasters: wholesale, cafés, subscription, and same-day.
Cosmetics and beauty brand B2B delivery
FAQ on wholesale, retail replenishment, and promotional delivery for cosmetics and beauty brands across Ontario.
Same-day delivery: cut-offs, zones, and reliability
FAQ on same-day delivery: how it works, cut-offs, and where it's available.
How much does local delivery cost in Toronto?
Local delivery pricing in Toronto and the GTA. How Porterchain prices recurring and same-day delivery for merchants — and how to get a quote.
How to set up recurring deliveries for a coffee roaster
Set up recurring delivery for your coffee roastery: wholesale café drops, subscription boxes, and same-day. Steps and what to expect with Porterchain.
How pharmacy courier delivery works in the GTA
How Porterchain runs pharmacy and patient delivery in the GTA: compliance, tracking, recurring routes, and service areas.
How to onboard a merchant with CSV upload
Onboard merchants using CSV upload: format, process, and moving to API later. Porterchain supports CSV for bulk and recurring orders.
What vehicle is right for my parcel volume?
Choose the right vehicle for your B2B freight: sedans through box trucks. How Porterchain matches vehicle-and-driver capacity to your routes.
Same-day retail distribution: store replenishment FAQ
FAQ on same-day retail distribution and store replenishment in the GTA — multi-stop routes, cut-offs, and fleet overflow for retailers and wholesalers.
Fleet overflow wholesale delivery FAQ
FAQ on fleet overflow and backup capacity for wholesale distributors — electrical, plumbing, construction, and industrial supply across Ontario.
How Porterchain works
How Porterchain runs local delivery for merchants: one partner, recurring and same-day routes, full tracking. Built for GTA, Toronto, Ontario metros.
Delivery operations model
How Porterchain’s delivery operations work: capacity, routing, time windows, and local execution in the GTA and Ontario.
Merchant onboarding guide
How to onboard as a Porterchain merchant: volume, service areas, CSV or API, and what to expect. Get live in days, not weeks.
Route and tracking overview
How routes and tracking work with Porterchain: status, ETAs, and visibility from pickup to delivery in the GTA and Ontario.
Support and issue handling
How Porterchain support and issue handling work: when to contact us, how we handle problems, and operations support for merchants.
How to choose the right delivery vehicle
Match cargo van, Sprinter, pickup, or box truck to freight size, site access, and stop count for Ontario B2B delivery.
How to prepare freight for pickup
Practical checklist for Ontario shippers — labeling, staging, access notes, and proof requirements before the driver arrives.
How to create a delivery SOP
Build a simple delivery standard operating procedure for wholesale, construction, and pharmacy teams using Porterchain capacity.
How to reduce failed deliveries
Cut failed B2B deliveries in the GTA — access notes, windows, contacts, and proof standards that prevent redelivery cost.
How to evaluate a commercial courier
Checklist for Ontario businesses comparing couriers and capacity partners — coverage, vehicles, proof, SLA, and quote process.
What is a transportation capacity network?
How a transportation capacity network differs from courier apps and fleet software — technology plus drivers, vehicles, and ops for GTA B2B delivery.
Same-day delivery capacity in the GTA
How Ontario businesses use same-day vehicle-and-driver capacity — cut-offs, vehicle fit, tracking, and when overflow beats stretching your own fleet.
Delivery failure modes and how ops recovers
Nine common B2B delivery failure modes in the GTA — and how dispatch, reassignment, and proof close the loop instead of leaving you on hold.
Multi-location capacity in the GTA
How Ontario multi-branch businesses run capacity across counters and warehouses — cut-offs by site, vehicle fit, transfers, and proof.
Inventory transfers between GTA locations
Practical guide to store-to-store and warehouse-to-store transfer capacity in the Greater Toronto Area — staging, vehicle class, and closeout proof.
Choosing a courier vs a capacity partner in the GTA
Practical guide for GTA B2B shippers comparing ad-hoc couriers with a transportation capacity partner — vehicles, drivers, ops, tracking, and proof.
Same-day capacity from your GTA store locations
How GTA retailers and multi-location operators fulfill local orders from the nearest store — with vehicle-and-driver capacity, cut-offs, tracking, and proof. Not a checkout SaaS app.
Getting started with Porterchain
What to expect when you onboard with Porterchain: timeline, what we need from you, and how to go live. Days, not weeks.
Preparing order data for delivery
What order and stop data Porterchain needs: addresses, contacts, time windows, and references. Tips for clean data and smooth routes.
Using CSV upload for orders
How to submit orders via CSV: template, columns, and workflow. Start with CSV and add API when you're ready.
API onboarding for delivery
How to onboard with the Porterchain API: authentication, order and stop payloads, and going live. For merchants ready to automate.
Admin-assisted onboarding
When we set up your account and first runs for you. Handoff, first route, and what to expect with admin-assisted onboarding.
First route expectations
What to expect on your first Porterchain run: tracking from day one, driver execution, and how we work with you after launch.
CSV delivery uploads
How to submit delivery orders via CSV: template, columns, and workflow. Practical guide for recurring and one-off runs.
API order ingestion
How to send delivery orders to Porterchain via API: authentication, payload, and what we support. Practical overview for technical teams.
EDI-ready workflows
How Porterchain can fit into EDI-style workflows: structured data, consistent formats, and what we support. Practical, no overpromising.
Operational setup for merchants
How to set up your operations for Porterchain: cut-offs, run cadence, and handoff. Practical guide so delivery runs smoothly.
SMS status notifications
How PorterChain uses SMS for delivery status and exception alerts — operational notifications tied to capacity runs, not a marketing channel product.
Email status notifications
Email alerts for GTA delivery status, exceptions, and proof closeout — operational messages aligned to PorterChain capacity runs.
WhatsApp status notifications
WhatsApp updates for delivery status and receiver coordination on PorterChain GTA capacity runs — ops messaging, not a chatbots SKU.
Webhooks and delivery events
Outbound webhooks for PorterChain delivery events — status, exceptions, and proof signals your systems can consume.