Questions, answered.

Ten things buyers ask before their first delivery. Short answers, each with the page that proves it.

Price & booking

How much does a delivery cost?

Enter two postal codes and a vehicle: the calculator shows the exact price with HST in seconds, no sign-up. It is the same engine we bill from.

Get a price
How do I start?

Get a price and book it online in a few minutes. For regular volume, open a free business account; there is no contract or minimum.

Open a business account
How do I pay?

Pay by card when you book. Business accounts can apply for monthly invoicing.

Business accounts

Coverage & timing

Where do you deliver?

Same day across 334 postal areas of the Greater Toronto Area, from Hamilton to Oshawa and north to Newmarket.

See service areas
What is the same-day cut-off?

Order by 11 AM and it is delivered between 2 and 9 PM the same day, Monday to Saturday. Later orders go out the next operating day.

How same-day works

Service

Which vehicles can I book?

Sedan or SUV for parcels, cargo van for cartons and small pallets, 16 ft box truck for pallets and bulky freight. The calculator suggests the right one.

Compare vehicles
Does it work with Shopify?

Yes. The PorterChain Shopify app adds a same-day rate at checkout and books the delivery when the order is paid.

Shopify delivery

Proof, insurance & claims

Do I get tracking and proof of delivery?

Every delivery has a live tracking link for you and your receiver, and photo proof at drop-off. Signature or ID check is available when you need it.

Track a delivery
Are deliveries insured?

Yes. Deliveries are insured, and we send a certificate of insurance on request.

Trust center
What if something is damaged or missing?

Tell us with the tracking number and photos; we review it against the pickup and drop-off proof and reply within one business day.

Claims process
Longer reads are in the guides

Talk to the Toronto team