Insurance, delivery commitments, and accountable execution
Certificate of insurance, proof-of-delivery standards, and operational escalation for Ontario capacity programs — plus security and procurement documentation on request.
How we protect your shipments and your business
Porterchain runs transportation capacity for Ontario B2B shippers. This page summarizes insurance, delivery commitments, and how to request security or procurement documentation.
Trust center highlights
Data protection
Encryption in transit, role-based access in product, and documented subprocessors available on request.
PIPEDA & privacy
Canadian privacy alignment with DPA available for enterprise customers during procurement.
SLA commitments
Service-level bands for enterprise programs with credits and escalation paths documented in our SLA exhibit.
Security roadmap
SOC 2 readiness program in progress — contact security@porterchain.com for current status and questionnaire responses.
Insurance & COI
Certificate of insurance available for active merchant programs — request through your account team.
Incident response
Documented escalation for active shipment exceptions and platform incidents via ops@porterchain.com.
Procurement resources
Need security documentation for procurement?
Email security@porterchain.com with your questionnaire or vendor onboarding requirements.