Returns and Round-Trip Capacity in the GTA
Treat B2B returns, swaps, and failed-delivery recovery as two-leg capacity — not an afterthought courier call.
Returns fail when ops treat the second address as optional. In the GTA, equipment swaps, unsold stock pickups, and failed-delivery recovery need the same vehicle match and proof as outbound lanes.
Two stops, one commercial promise
Book both legs with clear access notes. A van that fit the outbound cube must still fit the return — and the dock contact must be reachable.
Capacity, not a rental SaaS app
You keep the customer relationship and inventory system. Capacity partners move freight between addresses with tracking and proof — they do not replace your merchandising stack.
Close both ends
Photo and GPS on pickup and delivery close billing and inventory adjustments without chasing drivers.
Deep-dive: Returns and round-trip capacity.