Webhook Events Your Ops Team Can Actually Use
Delivery webhooks are worthless if they only say “updated.” Map events to dispatch, CS, and finance actions.
Published 1 min read
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Integrations fail quietly when every status looks the same in your ERP.
Name the moments that matter
Dispatched, at pickup, exception, delivered, proof ready — each should trigger a different internal action.
Pair webhooks with human exceptions
Automation routes the happy path. Ops still needs a clear escalation when a window stalls.
Capacity first, pipe second
APIs do not create trucks. Quote vehicle class and windows before you wire the last status callback.
Read Webhooks for delivery events and Developers.