How to create a delivery SOP
A short SOP keeps inside sales, warehouse, and dispatch aligned when you use overflow or recurring capacity. Document intake, cut-offs, escalation, and proof standards so every run follows the same path.
Define intake and cut-offs
Who submits orders, by what time, and in what format (CSV, portal, or API). Publish same-day cut-offs by zone so sales does not promise windows operations cannot hit.
Document exceptions
List who to call for failed access, damaged freight, or customer not available. Include Porterchain ops contact and your internal escalation owner.
Close the loop with proof and invoice
Require POD review before billing disputes. Keep tracking links with the order record so finance and customers share one source of truth.
Need delivery capacity in Ontario?
- Professional drivers and commercial vehicles
- Sedan through box truck capacity
- Live tracking and proof of delivery
Ready for transportation capacity on your lanes?
Tell us what needs to move. We'll quote the right vehicle-and-driver capacity for your operation.