Support and issue handling
When something goes wrong or you have a question, we’re here to help. Porterchain support is built for operations: we understand delivery, routing, and the realities of local logistics in the GTA and Ontario. This guide explains how to get support and how we handle issues so you can run with confidence.
Need delivery capacity in Ontario?
- Professional drivers and commercial vehicles
- Sedan through box truck capacity
- Live tracking and proof of delivery
When to contact support
Contact us for anything that affects your delivery: a missed time window, a damaged or lost package, a driver or routing question, or a change to your run. We also help with onboarding, integration, and reporting. If you’re not sure whether something is a support issue, reach out — we’d rather clarify early than have a problem escalate. Our team is familiar with local operations in Toronto, Mississauga, Kitchener-Waterloo, London, Niagara, and the rest of our coverage.
How we handle issues
We log every issue and track it to resolution. For service failures (e.g. late delivery, missed window), we investigate and work with you on next steps. Depending on the situation, that may include credits, reruns, or process changes. We don’t leave you in the dark: you’ll get updates and a clear path to resolution. For urgent problems (e.g. in-transit issue), we prioritize so operations can continue.
Reporting and escalation
You can report an issue through our support channel or the report-issue flow. Include the run or stop reference so we can find it quickly. For recurring or systemic issues, we’ll work with you on root cause and prevention. Our goal is to keep your delivery running smoothly and to fix problems when they occur — so your local logistics stay reliable.
Ready for transportation capacity on your lanes?
Tell us what needs to move. We'll quote the right vehicle-and-driver capacity for your operation.